Warranty & Care
From the moment of purchase, your piece is supported through its warranty and cared for by our authorised specialists. Here you'll find information on warranty activation, care guidance and after-sales support.
Warranty Activation
Your warranty is activated at the time of purchase. As activation methods vary by brand, select the option that applies to your piece below.
Manual Activation
How your warranty is activated ?
Our boutique associate completes your warranty card at the boutique, recording the reference number, serial number, purchase date and the official retailer stamp. This card confirms your warranty and should be kept in a safe place for future reference.
Warranty Validity
Depending on the brand and piece acquired, your warranty varies between 2 to 5 years. Please visit the warranty appendix for further details.
A Note on Care
Warranty cards cannot be reissued. If yours is lost or damaged, please speak to our boutique associates for guidance on next steps.
Digital Activation :
How your warranty is activated
Your warranty is activated digitally. Our boutique associate will complete the registration through the brand’s portal, or you can scan the QR code on the warranty card. Once complete, you will receive confirmation that your warranty has been successfully activated.
Warranty Validity
Depending on the brand and piece acquired, your warranty varies between 2 to 5 years. Please visit the warranty appendix for further details.
A Note on Care
Please keep your warranty card together with your activation confirmation for future reference. If you have not received confirmation, please speak to one of our boutique specialists.
NFC Activation :
How your warranty is activated
Our boutique associate will tap your warranty card and activate it through the brand’s portal, securely linking your piece to its warranty record.
Warranty Validity
Depending on the brand and piece acquired, your warranty varies between 2 to 5 years. Please visit the warranty appendix for further details.
A Note on Care
Your NFC warranty card forms part of your warranty documentation. We recommend keeping it in a safe place for future reference.
Caring for Your Piece
Proper care helps preserve the performance, appearance and longevity of your timepiece or jewellery. The guidance below applies to all pieces purchased through Ahmed Seddiqi.
Watches :
Preserve the precision and appearance of your timepiece by avoiding exposure to perfumes, cosmetics, chemicals, strong magnetic fields, extreme temperatures and impacts. Before contact with water, ensure the crown is fully secured, and avoid exposing leather straps to water or excessive moisture.
For quartz watches, replace the battery promptly once depleted to help maintain optimal performance. Regular servicing by an authorised service centre, in line with the manufacturer's recommendations, will help ensure your timepiece continues to perform at its best.
For servicing or after-sales support, please contact our Customer Experience team.
Jewellery :
Protect the beauty of your jewellery by avoiding contact with perfumes, lotions, household products, cosmetics and other chemicals. Remove your jewellery before swimming, showering, exercising or undertaking manual activities, and store each piece separately in its pouch, box or jewellery case to help minimise scratches.
Take care to protect gemstones from impacts and sudden changes in temperature. Periodic professional cleaning and inspection by an authorised service centre is recommended to help preserve the integrity and brilliance of your jewellery.
For servicing or after-sales support, please contact our Customer Experience team.
ONGOING CARE & SUPPORT
Whether you require servicing, have a question about your warranty or would like assistance with your piece, our specialists are available to assist.