Ahmed Seddiqi

Every order includes complimentary delivery across the UAE.

Each order is prepared with care and processed within 1 to 3 working days from confirmation. Once it is on its way, an update will be shared.

As part of our White Glove Service, every order is delivered by hand and will not be left unattended or at a doorstep.

For security and verification, a valid Emirates ID or passport must be presented at the time of delivery. If the order is purchased as a gift, the recipient’s Emirates ID or passport must match the details provided at checkout.

The order will only be released once identity verification is complete.

If the recipient is unavailable at the scheduled time, our team can support with arranging the next available delivery attempt.

Order updates will be shared throughout the journey.

Placed › Order Confirmation › Order Preparation › On Its Way › Delivered

Every order is carefully prepared and personally delivered within the following estimated timeframes:

• Dubai

  Within 1 to 2 working days

• Other Emirates

  Within 2 to 3 working days

• Remote Areas

  Within 3 to 5 working days

  Remote areas include Al Ruwais, Liwa, Al Dhafra, Al Khazna, Al Faqa, Sweihan, Ghayathi, Sila, Mirfa and Hatta.

Lodging return requests with Ahmed Seddiqi is a simple process.

A return can be requested through the website or by contacting our Customer Experience team directly by call, WhatsApp or email. Once the request is initiated, a pickup will be scheduled within 2 to 3 working days, with updates shared along the way.

To qualify for a return, the piece must be:

• Unused and unworn

• Returned in its original packaging

• Returned with all safety seals intact

• Accompanied by any complimentary gift received with the purchase

Please note that Rolex Certified Pre-Owned timepieces are not eligible for return or exchange.

Return requests may be cancelled or rejected if the customer is unavailable during a scheduled pickup, if the request is withdrawn, or if the item is not in an acceptable condition at the time of pickup.

Once the item reaches us, it will undergo a detailed quality check.

If the item meets the return criteria, the return will be approved and the refund process will begin. If the item does not meet the return criteria, the return will be rejected and our Customer Experience team will contact the customer with the next steps, including arranging for the piece to be sent back.

Refunds are processed after the quality check is complete. The full process may take up to 14 working days from the date the return is collected.

An email confirmation will be sent once the refund has been processed.

Return Requested › Collection Arranged › Return Received › Assessment Completed › Refund Processed

Exchanges are not processed directly through the website.

For exchange requests, please contact our Customer Experience team by call, WhatsApp or email. The team will guide you through the available options.

For any assistance with delivery, returns, refunds or exchanges, our Customer Experience team is available by call, WhatsApp or email.